Privacy Policy

Introduction

The CampbellProperty Privacy Policy sets out the ways that CampbellProperty processes personal data. This Privacy Policy only relates to personal data collected by CampbellProperty via the CampbellProperty website, registration forms, emails and telephone calls. Any personal data collected by CampbellProperty is used in accordance with UK data protection legislation.

This Privacy Policy does not apply to personal data provided to CampbellProperty by any other means or via any other website. Users should be aware that if they access other websites, using the links provided, these are outside our control. If they provide personal data to other companies, the privacy polices of those companies determine the uses to which that information is put and CampbellProperty's Privacy Policy will no longer apply.

The Data Protection Act 1998

The CampbellProperty website complies with the principles of the Data Protection Act 1998.

Use Made of Personal Information

Personal information provided to CampbellProperty via the CampbellProperty website, registration forms, emails and telephone calls will be used for the purposes outlined at the time of collection or registration.

In addition, personal information may be used for statistical analysis.

Personal data will be collected and processed by CampbellProperty for the following purposes (1) to provide goods and services requested, (2) administration and (3) marketing, advertising and promotions.

Processing personal data for the above purposes may entail sharing the information with landlords, employees, contractors, utility suppliers, agents and professional advisors of CampbellProperty. However, written agreements exist between CampbellProperty and such parties that there must be no further disclosure of such personal data.

Certain personal information (your full name and address) may be shared with co-tenants and/or their guarantors if a group tenancy agreement is proposed and/or entered into.

Consent

By providing personal data to the CampbellProperty users consent to the processing of such data by CampbellProperty as described in this Privacy Policy. Users can alter their preferences as described below.

Use of Data For Direct Marketing Purposes

At each point of data collection or registration users are given the appropriate means to opt-out of receiving future direct marketing material from CampbellProperty. Where users do not opt-out of such communications, CampbellProperty may provide information on CampbellProperty products, services, events, and occasionally those of third-party partners according to the user preferences indicated on the online preference pages. If at any time users want to alter their preferences or for CampbellProperty to stop sending such communications they should visit their online marketing preference pages or write to:

The Database Manager
CampbellProperty UK Limited
44 High Street
Pewsey
Wiltshire
SN9 5AQ
United Kingdom

Disclosure of Data to Third Parties

At each point of data collection or registration users are given the appropriate means to opt-out of having their personal data passed on to selected third parties. CampbellProperty will not pass email addresses on to third parties for marketing purposes. If users do not opt-out, CampbellProperty may, in limited circumstances, share such data with carefully selected third parties who may contact users (other than via email) regarding events, products, services that may be of interest to them. If at any stage users want to alter their preferences or CampbellProperty to stop using their personal data in this way they should visit their online preference pages or write to:

The Database Manager
CampbellProperty UK Limited
44 High Street
Pewsey
Wiltshire
SN9 5AQ
United Kingdom

Verifying, updating and amending your personal information

If, at any time, a user wants to verify, update or amend their personal data they may visit their online preference pages. Alternatively, they may write to:

The Database Manager
CampbellProperty UK Limited
44 High Street
Pewsey
Wiltshire
SN9 5AQ
United Kingdom

Verification, updating or amendment of personal data takes place immediately upon receipt of the request if made online and 10 working days if made offline.

Cookies

A "cookie" is a small text file that is placed on a user's computer hard drive by a website. There are several types of cookie and the most common are often referred to as 'session' cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.

Other types of cookies can be used to track internet activity after the user has left a website. These are usually sponsored by organisations external to the website being visited and are generally known as 'third party' cookies. These usually have a long lifetime with several months being quite common. They are 'harvested' and 'refreshed' whenever the user visits a page where the same or a similar cookie is being used.

CampbellProperty uses benign, short lived 'session' cookies to tell whether a website user has logged, in, where to find details that can be used to pre-fill parts of on-line forms and to personalise the user's visit to the website. They are also used to track anonymously which areas of the site are popular and which are not used, this allows us to target carefully our website resources.

CampbellProperty also uses cookies in its email communications to personalise the email and track whether the mail has been opened or read and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website.

CampbellProperty cookies do not analyse visits to other website or any searches undertaken whilst on the CampbellProperty website.

Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third party and long lived cookies.

Links to Third Party Websites

This Privacy Policy applies solely to the personal data collected by CampbellProperty and does not apply to third party websites.

CampbellProperty is not responsible for the privacy policies of third party websites. CampbellProperty advises users to read the privacy policies of other websites before registering any personal data.

Security

CampbellProperty holds your personal data in accordance with the security provisions of the UK data protection legislation.

If you have any questions about security please contact CampbellProperty on 0844 880 2222.

Notification of Changes

If CampbellProperty decides to change its Privacy Policy, it will post such changes on this page so that you are always aware of how CampbellProperty uses your personal data.

Users have the right to ask CampbellProperty, in writing, for a copy of all the personal data held about them upon payment of a fee ("subject access request") and to request that CampbellProperty correct any inaccuracies in that information.

Formal Complaints Procedure

Purpose:

Where an issue has been raised with Campbell Property but it is felt that the matter has not been reasonably addressed, the affected person/s may raise a formal complaint in line with our complaints procedure detailed below.

Definitions:

In Writing: via email or Ask a Question function on the Tenant or Guarantor Portal, or via post.

Procedures:

1. Complaints must be submitted in writing, no later than 12 months following the date that the complainant became aware of the issue in question.

2. Campbell Property will record all complaints at the time that they are received.

3. Campbell Property agrees to deal with any properly appointed representative of the complainant.

4. All written complaints are, wherever practicable, to be acknowledged in writing, within 2 working days and a proper investigation promptly undertaken.

5. A senior member of staff not directly involved in the original issue will review the complaint. The formal written outcome of Campbell Property’s investigation is, wherever practicable, to be sent to the complainant within 21 working days of the complaint being received or 21 working days of the resolution of the issue that is being complained about.

6. If the complainant remains dissatisfied there will be an opportunity to appeal the decision if further information has become available. Any appeal provides the opportunity for a speedy, separate and detached review of the complaint by staff not directly involved in the original complaint.

7. Appeals must be submitted in writing to Campbell Property within 5 working days of the date of the original complaint decision. The final decision will be issued in writing within 15 working days of receipt of the appeal. The final decision confirmation will also inform the complainant how the matter can be referred further if they remain dissatisfied with the outcome including referral of the complaint to the Property Redress Scheme, a government approved independent ombudsman scheme of which Campbell Property is a member. For further details regarding this scheme please visit their website on www.theprs.co.uk.

8. Any such further referral by the complainant must be made within 6 months of the final decision being issued.

Cashback Offer Terms and Conditions

1. The terms and conditions for the Cashback Offer apply to the offer run by Campbell Property (UK Ltd) between 25th September 2017 and 25th October 2017 at 11:45pm. If any conditions outlined in these 'Offer Terms' conflict with the Standard Terms, then the terms outlined here shall prevail.

2. No correspondence will be entered into regarding either this giveaway offer or these terms and conditions, save to confirm the necessary bank details with the referrer. In the unlikely event of a dispute, Campbell Property (UK Ltd)'s decision shall be final.

3. Events may occur that render the offer itself or the awarding of the funds impossible due to reasons beyond the control of the Campbell Property (UK Ltd) and accordingly Campbell Property (UK Ltd) may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Campbell Property (UK Ltd) as a result thereof.

4. Campbell Property (UK Ltd) reserve the right to amend the details of these Terms & Conditions at any time, without prior notice. These terms and conditions were last updated on 26th September 2017.

5. The offer may only be claimed by individuals that have booked a studio at Redvers Tower and that have fully completed the contracting process including the guarantor and tenancy agreements and the payment of all fees as required via Campbell Property (UK Ltd). The offer is only valid if the individual quotes 'CP500' at the point of reservation via the Campbell Property (UK Ltd) website 'submit a reservation' form. All attempts to claim the offer that do not utilise the submit a reservation form and the offer code are not valid. 

6. The cashback offer is only valid for the first 20 properties that are reserved alongside the quote of the offer code 'CP500'. Any individual(s) that reserve a property after the first 20 have been awarded do not qualify for the offer and Campbell Property (UK Ltd) reserve the right to withdraw confirmation of a successful offer claim if it later is clear that another property was reserved in advance and so falls within the quota of 20 properties. It is the responsibility of the claimant to keep a note of any evidence of the time and date of their offer submission in order to query their inclusion in the 20 property limit. If multiple groups submit their reservations, quoting the offer code, at the same time and only a limited number fall within the 20 property limit, Campbell Property (UK Ltd) reserve the right to decide which property receives the cashback prize dependant on the time and date of the receipt of their enquiry.

7. Campbell Property (UK Ltd) accepts no responsibility for any technical, communication or other error or issue that may cause any reservation submission to be delayed or payment to be delayed. It is the responsibility of the offer claimant to provide their details in the correct format and in a timely manner.

8. The offer is only valid upon the signature of a contract establishing a tenancy between the Landlord and the referred party. The offer is only valid upon the completion of a guarantor agreement by the guarantor of the referred party, if required throughout the course of their tenancy contracting process. No funds, prizes or awards are owed by Campbell Property (UK Ltd) to any party in the case that these contracts are not completed.

7. This offer is only valid if the claiming party has not previously reserved, contracted or booked a studio at Redvers Tower with Campbell Property (UK Ltd.) for 17/18 tenancy year. The offer does not apply to any individual that decides to move properties or studios or drops out of their contract and then decides to rebook into a property at Redvers Tower. The offer is only valid for any bookings made of the 17/18 tenancy year between September 2017 and August 2018. Short term tenancies do not qualify for this offer. A tenancy must be at least 48 weeks in order to qualify.

8. Campbell Property (UK Ltd) have full discretion in deciding if an individual qualifies for the cashback offer in line with the terms outlined.

9. All communications of personal data and details including but not limited to; email addresses, names, phone numbers, bank addresses and bank details that are passed to Campbell Property (UK Ltd) are at the discretion of the individual or group. Campbell Property (UK Ltd) bear no responsibility for any individual or group passing on, their own, or another individual or groups' personal information or data.

10. The remuneration for this offer is £500.00 cash transfer only per studio. This is non-transferrable to any other individual or group. Two bedroom studios only qualify for one cashback amount (£500.00) as the offer applies to each property and not each individual room.

11. Remuneration will only be payable if the individual is able to provide valid bank details in order for a transfer of funds to occur in the United Kingdom. No cash will be provided. Campbell Property (UK Ltd.) reserve the right to transfer the payment to the offer claimant by means of a refund of any paid fees or rent and may request that rent is paid prior to the funds being transferred to the claimant. No cashback reward will be provided if the claimant has not paid their rent instalment. Campbell Property (UK Ltd) reserve the right to deny any offer to any individual that has not paid their rent. No payment is due to any individual until the point that all payments, contracts, documentation and agreements (both tenant and guarantor) are completed in their entirety, countersigned and submitted to Campbell Property (UK Ltd.)

£250 Voucher Competition Terms and Conditions

1. The terms and conditions for the £250 Voucher Competition apply to the competition run by Campbell Property (UK Ltd) between 13th April 2017 and 31st May 2017 at 11:45pm. If any conditions outlined in these ‘Competition Terms’ conflict with the Standard Terms, then the terms outlined here shall prevail. 

2. No correspondence will be entered into regarding either this competition or these terms and conditions, save to confirm the necessary shop, establishment from which the prize voucher will be purchased with the winner. In the unlikely event of a dispute, Campbell Property (UK Ltd)’s decision shall be final.

3. Events may occur that render the offer itself or the awarding of the voucher impossible due to reasons beyond the control of the Campbell Property (UK Ltd) and accordingly the Campbell Property (UK Ltd) may at its absolute discretion vary or amend the promotion and the entrant agrees that no liability shall attach to the Campbell Property (UK Ltd) as a result thereof.

4. Campbell Property (UK Ltd) reserve the right to amend the details of these Terms & Conditions at any time, without prior notice. These terms and conditions were last updated on 13th April 2017.

5. The offer may only be claimed by individuals that have submitted feedback to Campbell Property (UK Ltd) following the instructions as outlined by an email communication distributed to a list of recipients on 13th April 2017 titled ‘Win a £250 Voucher of Your Choice!’. One feedback submission is classified as one entry into the competition draw. One individual may only enter the competition once, multiple submissions of feedback will not equate to multiple entries into the prize draw.

6. The offer is only valid upon the completion and submission of this feedback and submissions will be entered into the prize draw if their feedback remains submitted and live on the competition prize draw date.

7. The competition prize draw will occur on 31st May 2017. 

8. Campbell Property (UK Ltd) have full discretion in deciding if a submission of feedback meets the criteria outlined in the email communication titled ‘Win a £250 Voucher of Your Choice!’.

9. The remuneration for this offer is a £250 voucher for one shop, establishment or any other company or charity selected by the winner only and will be awarded to one individual only. This is non-transferrable to any other individual. If the chosen shop, establishment or any other company or charity does not provide vouchers for sale then the winner must select a second choice and the value of the voucher will not be given in cash or any other monetary form in place of this. 

10. An individual may not change their selected shop or establishment after they have communicated a requested shop, establishment or any other company or charity to Campbell Property (UK Ltd) and their first selection will be final unless their selection does not provide vouchers, in which case, the winner will be requested to submit a second choice. 

11. Campbell Property (UK Ltd) reserve the right to refuse to provide a voucher for a shop, establishment or any other company or charity that they believe to be inappropriate in any way. 

12. Campbell Property (UK Ltd) reserve the right to request the return of any prize in the case that the winning individual changes, edits or deletes in any way their competition entry which within these terms is defined as their feedback submission.

National Codes Accreditation

The following developments are accredited by the UNIPOL National Code.  Unless otherwise stated, other properties are not included in the accreditation at this time.  If you would like further information or guidance on this, please see the document here or email us at contactus@campbellproperty.co.uk. 

Developments Included

For more information on the National Codes Accreditation you may also see here

Business details

Campbell Property (UK) Ltd, Registered Office: 44 High Street, Pewsey, Wiltshire. SN9 5AQ. Registered in England, No: 4815160, VAT No: 850 6588 05.

Health and Safety - General Statement

Find our Health & Safety Statement here. 

Equality and Diversity Policy

Date of Issue 

March 2017

Introduction

The Company is unreservedly opposed to anyform of discrimination and seeks to ensure equal opportunities in all matters. 

The Company recognises the importance ofpromoting and developing equal opportunities within the workplace to enable allemployees to have the opportunity to realise their full potential.  Therefore, it is the policy of the Company totreat job applicants and employees in the same way, regardless of their Age, Sex,Race, Disability, Pregnancy, Marital Status, Sexual Orientation, GenderReassignment, or Religious Background.  TheCompany is committed both to promoting good employment practice and ensuring anenvironment free from unlawful discrimination or harassment.  The Company also applies this principal to itspotential, existing and former Tenants and Guarantors and Client Landlords.

No person or group of persons applying for accommodation will be treated less favourably than any other person or group of persons on the basis of any discriminatory grounds. 

The principles of Equality and Diversity areembodied in the following:

The Equality Act 2010


Applicability

This Policy applies to all staff and toexternal applicants seeking employment with the Company, as well as potential,existing and former Tenants and their Guarantors and Client Landlords.

This Policy and Procedures document shouldbe read in conjunction with other existing Policies, including Harassment,Discipline and Grievance, Formal Complaints.


Terminology and Abbreviations

Human Resources (HR)

 

Policy Statement

Every manager and employee has a responsibilityfor the implementation of this Policy and this Policy extends to all employmentrelated activities, which include, but are not limited to:

As a worker, you have a right to:

Fair practices and behaviour in theworkplace

Fair allocations of workloads

Equal access to benefits and conditions

A workplace that is free from unlawfuldiscrimination, harassment or bullying

Fair processes to deal with work-relatedcomplaints and grievances


This Policy also applies to the treatmentof customers/clients and any individual encountered by employees whilst actingon behalf of the Company.

Management of Equality & Diversity

The overall responsibility for themanagement and implementation of equal opportunities practices lies with theCompany Directors generally, but principally with the Manager of HumanResources.

Responsibility and Reporting Procedure

Every employee has a responsibility for thelawful implementation of this Policy. Any employee who subjects any otheremployee or external party to a detriment under this Policy may be subject tothe Company’s Disciplinary Procedure. It should be noted that discriminatoryaction may be deemed to constitute gross misconduct and may, subject to a fullinvestigation and the absence of mitigating circumstances, result in summarydismissal.

Any employee or other party who believes thatthey have been subjected to such a detriment, may use the Harassment Policy andProcedure or Complaints Procedure, as appropriate, in order to complain aboutdiscriminatory conduct. It should also be noted that the Company reserves theright to initiate disciplinary action against employees, who, in the opinion ofthe Company, submit complaints that are wholly without foundation or are madewith malicious intent.

Employees should be aware that the settingfor such wrongful acts (e.g. sexual or racial or any other type of harassment)may extend to social gatherings outwith the immediate workplace, if the socialevent is connected with work. With this in mind, it is stressed that theCompany will not tolerate breaches of this Equality & Diversity Policy andthat the Harassment Policy continues to apply on such occasions.  Examples of what may constitute harassmentare provided within the Harassment Policy document.  This also applies in the course of TenancyApplications and Tenancy Management.

It is also strictly prohibited todiscriminate or retaliate against an employee or other party who has filed acharge, testified, assisted or participated, in any manner, in aninvestigation, proceeding or hearing.

Conclusions

This Policy is designed to draw attentionto the Company’s commitment to adopting positive employment and operational practicesand endorsing the principles of equal opportunities, whilst signalling thatdiscriminatory conduct will not be tolerated.

Review of the Policy

The Company will undertake to carry out aregular review of the Policy and take specific action to make any changesnecessary.

Disclaimer

This Policy does not form any part of anemployee’s contract of employment and the Company reserves the right to amend,suspend or withdraw this Policy at any time, without notice. 

Direction of Queries

Any additional item relating to the Policyand Procedures not expressly covered in this document should be referred, inwriting, to HR in the first instance.